Sidecar unable to connect (device time out, etc.)

Caution警告アイコン
Updated : Sep 18, 2021

I have summarized in detail the causes and remedies when Sidecar cannot be used on Mac and iPad with illustrations.

I’ll also show you how to find out if your Sidecar has a Wi-Fi or USB connection.

 

Errors display when Sidecar cannot be used

When Sidecar cannot be used, the following 3 types of errors are often displayed.

【The device timed out.】
Sidecar unable to connect
【To use Sidecar, turn on Wi-Fi or connect via USB.】

 

Sidecar unable to connect
【A miscellaneous error occurred.】 (Numbers are 401,402,6704,6709,32002, etc.)
Sidecar unable to connect

 

About Mac and iPad used on this page

The explanation screen on this page is created for the following models.

The screen layout and display may differ depending on the model and OS version.

  • Mac
    • MacBook Air(M1, 2020) / Mac mini (M1, 2020)
    • macOS 11.5.2 Big Sur
  • iPad
    • iPad Air(4th generation)
    • iPadOS 14.6

 

How to find out if your Sidecar has a Wi-Fi or USB connection

Even if you say that you are using Sidecar by connecting your Mac and iPad with a USB cable, it is not always a USB connection.

An easy way to find out if you have a Wi-Fi or USB connection is to unplug the USB cable while using Sidecar.

If there is no change even if you disconnect the cable, it means that you have a Wi-Fi connection.

In order to forcibly make a USB connection, it is necessary to set up “⑧ Device trust setting” described later.

If Sidecar can use both Wi-Fi and USB connections, the USB connection will take precedence.

The following is a rdemo video, but when the former stabbed the USB cable when using Sidecar with a Wi-Fi connection, it seems that it automatically switches to the USB connection, and the latter is the opposite.

Wi-Fi → USB switches in about 1 second, but USB → Wi-Fi takes about 5 seconds.

 

8 prerequisites for using Sidecar

As you can see in the table below, the vertical columns are classified into the following four patterns.

  • How to connect Mac and iPad
    • Wi-Fi connection or USB connection
  • iPad type
    • Wi-Fi version or cellular + Wi-Fi version

In addition, the horizontal line is each check item of the required condition, but if you click the item, you will jump to the explanation of the operation method of each confirmation / setting change.

If you can’t figure out what to do just by looking at the item name, please refer to it.

By the way, even though the items ① to ⑧ are required, Sidecar may be usable even if the conditions are not met.
However, the connection is unstable and interrupted during use, or it does not match Apple’s official support conditions, so please make sure to match the conditions here safely.
Item Pattern A
Wi-Fi
connection

Mac

iPad
Wi-Fi
version
Pattern B
Wi-Fi
connection

Mac

iPad
cellular
+Wi-Fi
version
Pattern C
USB
connection


Mac


iPad
Wi-Fi
version
Pattern D
USB
connection


Mac


iPad
cellular
+Wi-Fi
version
① Model / OS version Mac & iPad
② Login
with the same Apple ID
with two-factor authentication
Mac & iPad
③ Handoff on Mac & iPad
④ Wi-Fi on Mac & iPad
⑤Bluetooth on Mac & iPad
⑥ “Internet Sharing” off Mac Mac & iPad Mac Mac & iPad
⑦VPN off Mac & iPad
⑧ Device trust setting Mac & iPad

① Model /OS version

In the page “Use your iPad as a second display for your Mac with Sidecar” on the official website, Apple announces the compatible models of Sidecar.

According to it, Sidecar compatible models are listed as follows.

Sidecar requires a compatible Mac using macOS Catalina or later and a compatible iPad using iPadOS 13 or later.

Mac

iPad

Refer from:

Use your iPad as a second display for your Mac with Sidecar
With Sidecar, you can use your iPad as a display that extends or mirrors your Mac desktop.

 

The following is the procedure for checking the model / OS version on a running Mac and iPad.

First of all, for Mac, you can check the model and OS version by selecting “About This Mac” from the menu bar.

The following is the flow of confirmation of the menu bar.

  • About This Mac

     

  • About This Mac

 

Next, for iPad, you can check the model and OS version by following “General” – “About” from the “Settings” app.

  • iPad "Settings" app

     

  • iPad "Settings"

     

  • iPad "Settings"

 

② Login with the same Apple ID with two-factor authentication

Two-factor authentication refers to using Apple services such as iCloud using an authentication code sent at login in addition to the password.

This section describes how to check if two-factor authentication is set.

If you would like to know more details, please see the link below.

Two-factor authentication for Apple ID
Two-factor authentication is an extra layer of security for your Apple ID designed to ensure that you're the only person who can access your account, even if so...

 

On Mac, you can check whether two-factor authentication is on or off by opening “System Preferences” from the menu bar, clicking “Apple ID”, and opening “Password and Security”.

The following is the flow of confirmation of “System Preferences”.

  • Mac "System Preferences"

     

  • Mac "System Preferences"

     

  • Mac "System Preferences" - "Apple ID"

     

  • Mac "System Preferences" - "Apple ID"

 

For iPad, you can check whether two-factor authentication is on or off by following “Apple ID” – “Password and Security” from the “Settings” app.

  • iPad "Settings" - "Apple ID"

     

  • iPad "Settings" - "Apple ID"

     

  • iPad "Settings" - "Apple ID"

 

③ Handoff on

On Mac, you can check whether Handoff is on or off by clicking “General” from “System Preferences”.

The following is the flow of confirmation of “System Preferences”.

  • Mac "System Preferences"

     

  • Mac "System Preferences" - "General"

 

For iPad, you can check the on / off of Handoff by following “General” – “AirPlay & Handoff” from the “Settings” app.

  • iPad "Settings" - "Handoff"

     

  • iPad "Settings" - "Handoff"

 

④ Wi-Fi on

On a Mac, you can check whether Wi-Fi is on or off by looking at the status of the Wi-Fi icon in the menu bar or by clicking “Network” from “System Preferences”.

First, how to see the status of the Wi-Fi icon on the menu bar.

【Wi-Fi on】
MacのメニューバーでWi-Fiオン
【Wi-Fi off】
MacのメニューバーでWi-Fiオフ

 

Next is the flow of confirmation of “System Preferences”.

  • Mac "System Preferences"

     

  • Mac "System Preferences" - "Network"

 

For iPad, you can check whether Wi-Fi is on or off by opening “Wi-Fi” from the “Settings” app.

iPad "Settings" - "Wi-Fi"

 

⑤ Bluetooth on

On Mac, you can check the on / off of Bluetooth by looking at the status of the Bluetooth icon in the menu bar or clicking “Bluetooth” from “System Preferences”.

First, how to see the status of the Bluetooth icon on the menu bar.

【Bluetooth on】
MacのメニューバーでBluetoothオン
【Bluetooth off】
MacのメニューバーでBluetoothオフ

 

Next is the flow of confirmation of “System Preferences”.

  • Mac "System Preferences"

     

  • Mac "System Preferences" - "Bluetooth"

 

For iPad, you can check the on / off of Bluetooth by opening “Bluetooth” from the “Settings” app.

Mac "System Preferences" - "Bluetooth"

 

⑥ “Internet Sharing” off

On Mac, you can check whether Internet sharing is on or off by clicking “Sharing” from “System Preferences”.

The following is the flow of confirmation of “System Preferences”.

Macで、「システム環境設定」から「共有」をクリックすると、インターネット共有のオンオフが確認できます。

以下、「システム環境設定」の確認の流れです。

  • Mac "System Preferences"

     

     

  • Mac "System Preferences" - "Sharing"

 

On the iPad, click “Internet Sharing” from the “Settings app” to check whether Internet sharing is on or off.

Mac "System Preferences" - "Sharing"

 

 

⑦ VPN off

On Mac, you can check whether VPN is on or off by clicking “Network” from “System Preferences”.

The following is the flow of confirmation of “System Preferences”.

  • Mac "System Preferences"

     

  • Mac "System Preferences" - "Network"

 

For iPad, you can turn VPN on and off by tapping “VPN” from the “Settings” app.

Mac "System Preferences" - "VPN"

 

⑧ Device trust setting

Connect your Mac and iPad with a USB cable and click on the iPad in the Mac Finder sidebar to see if you’ve set up trust.

If the settings have been made, the iPad information will be displayed on the right side of the Finder as shown in the figure.

iPad "Trust Setting"

If the settings have not been made, the screen for setting trust will be displayed on the right side of the Finder as shown in the figure.

iPad "Trust Setting"

To set the trust, basically follow the instructions on the screen, but if you are uneasy or have a display that you do not understand on the way, see the related article below.

"Trust settings" when connecting Mac and iPad / iPhone via USB
In order to connect iPhone / iPad and Mac via USB for backup or use Sidecar, it is necessary to set "Trust settings". This page provides illustrated and easy-to-understand instructions for both setup and reset.

 

Try it when you can’t use Sidecar

a) Bring your Mac and iPad closer together

Since Bluetooth is used for Wi-Fi connection, bring the Mac and iPad closer to each other within the effective range of Bluetooth 10m.

Also, unless there is an obstacle in between.

 

b) Try turning Wi-Fi and Bluetooth on and off Mac and iPad, and restarting

When you turn the settings on or off or restart the devices, the network settings are updated to the latest state, so you may be able to use Sidecar at that time.

 

c) Try a USB connection instead of a Wi-Fi connection

When connecting via USB for the first time, it is necessary to perform “⑧ Device trust setting”.

 

d) Check if there is a failure on Apple’s server such as iCloud on Apple’s official website or Twitter

Every few months, Apple’s servers may fail and the iCloud drive or App Store may become unusable.

You can find out the status of the failure by searching the official Apple website below or Twitter.

Apple - Support - System Status

If a failure occurs on Apple’s server, it will have a big impact on the world, so it will make noise on Twitter earlier than the announcement on Apple’s official website, so you can know immediately.

 

e) Try updating or recovering the latest version of Mac / iPad OS

Immediately after the release of Catalina 10.15, there were many voices that Sidecar could not be connected, but I think that such voices have decreased from around 10.15.2.

By upgrading the version, you may not be able to use the apps and peripherals that were running until now.
Therefore, please consider version upgrade and recovery as a last resort.
Also, make a backup in advance.

 

Reference information

7 Ways to Fix Device Timed Out Error in Sidecar (Fast & Simple) - Saint
Getting a "Device Time Out" error in Sidecar? Here's how you can fix your "Device Timed Out" error in Sidecar.
Please Wait... | Cloudflare

 

This is the end of the article on this page.

 

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